Reclamation form

RETURN POLICY

Please read RMA return policy carefully and fill out this form completely.

RMA CRITERIA

This warranty does not cover defects or malfunctions caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which is not intended to be used.

Customers are only allowed to return products because of the product being defective or due to a transport damage or due to manufacturing error and when a Return Material Authorization (RMA) number has been issued.

  • Products must have been purchased directly from SMARTSHIFT robotics otherwise contact your reseller of SMARTSHIFT products.
  • Out of Policy requests are subject to acceptance by SMARTSHIFT. A restocking fee may apply.
  • Products must be returned to SMARTSHIFT robotics location within 15 days of receiving your Returns Material Authorization (RMA) number.
  • Failure to return product within 15 days may result in cancellation of the Return Material Authorization number.

If you did not purchase the product directly from SMARTSHIFT, please refer to your reseller’s point of contact for all information on return of SMARTSHIFT products.

RMA RETURN INSTRUCTIONS:

  • Fill in RMA WEB form and submit it to our system, we will check all information and respond to you within 48 hours. RMA number with RMA request form will be sent via e-mail.
  • Material must be properly packed (preferably in original box);
    * Customer will take full responsibility for proper packaging equipment to be returned to SMARTSHIFT;
  • RMA number should be clearly marked on outside of the box;
  • Please print received Return Merchandise Authorization (RMA) Request Form and send it back alongside with devices.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned items and their warranty type.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service. RMA items should be sent to the following address: SMARTSHIFT robotics, Hensmoveien 17, 3516 Hønefoss, Norway, tel +47 32170780

SMARTSHIFT is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

According to GDPR regulation, provided private data will be used with care and only for specific, relevant SMARTSHIFT business purpose. For more information read our private police  https://smartshift-robotics.com/privacy-policy/

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